How can we help?
Shooki is a community-built map of public restrooms. If something is wrong, missing, or shouldn't be there, tell us and we'll fix it.
Report a review, photo, or listing
Every review and listing in the app has a report option. Use it for anything offensive, abusive, misleading, or posted about a place that isn't publicly accessible.
- 1Open the review, photo, or listing in the app.
- 2Tap the report option and choose the reason that fits.
- 3Submit. You don't need to contact us separately.
You can also block another account from their profile, which removes their content from your view immediately.
What happens next.We review every report and aim to act within 3 business days. Content that breaks our rules is removed, and accounts that repeatedly break them lose access. If you'd rather report something by email, write toshooki.llc@gmail.comand include the place name and roughly when you saw it.
A restroom is wrong or missing
- There's no public restroom here:open the place and report that it has no customer restroom. Once confirmed, the place stays listed for reference but is marked so nobody makes a wasted trip.
- A restroom is missing from the map:use Add Location. Search for the business by name, or add it manually if it isn't found. New manual locations are reviewed before they appear publicly.
- Details are out of date:leave a review with the current details, or email us and we'll correct the listing.
Account help
- Can't sign in:use the password reset link on the sign-in screen. If the email doesn't arrive within a few minutes, check spam, then email us.
- Confirmation email didn't arrive:request a new one from the app. Confirmation links expire, so use the most recent email.
- Delete your account or data:see Delete your account or app data. You can remove individual reviews and comments without deleting your account.
- You own a business on Shooki:open your place in the app and use the claim option to request owner access.
Still stuck?
Email us and we'll get back to you. Telling us your device, your iOS version, and what you were doing when it went wrong makes it much faster to sort out.
See also our Privacy Policyand Terms of Service.